Welcome to MODELLE! This Shipping Policy outlines the terms and conditions governing the shipment of your orders. Please review this policy carefully before placing an order.

Shipping Zones:

• Domestic: We ship within Australia.
• International: We ship to all countries except Brunei and Seychelles.

Shipping Costs:

Domestic Shipping:

• Free Standard Shipping: Orders of AUD $100.00 and over qualify for free standard shipping.
• Standard Shipping: AUD $9.95 for orders under AUD $100.00.
• Express Shipping (1-3 Days): AUD $15.00 for all orders.
• Discounted Express Shipping: AUD $20.00 for orders of AUD $100.00 and over.

International Shipping:

• Free Standard Shipping: Orders of AUD $149.99 and over qualify for free standard shipping.
• Standard Shipping: AUD $35.00 for orders under AUD $149.99.
• Express Shipping: AUD $55.00 for all orders.
• Discounted Express Shipping: AUD $35.00 for orders of AUD $149.99 and over.

Delivery Timeframes:

Please note: These are estimated delivery times and may vary depending on factors such as customs clearance and distance.

Domestic Shipping:

• Standard Shipping:
  • Same State: 2-4 business days
  • Inter State: 3-6 business days
• Express Shipping:
  • Same State: 1-2 business days
  • Inter State: 1-3 business days

International Shipping:

• Standard Shipping: 8-27 business days
• Express Shipping: 6-15 business days

You can also use our Shipping Cost Calculator from VILLAWOOD NSW 2163 to get a more accurate estimate of your shipping costs and delivery times.

Click Here

Order Processing Time:

Orders typically take 2-3 business days to process before they are shipped.

Shipping Carriers:

We primarily use Australia Post for domestic and international shipments. In rare cases, we may use Aramex for international shipments.

Tracking Information:

Once your order is processed and shipped, you will receive a notification email with a tracking number. You can also track your order by logging into your account dashboard.

Returns & Exchanges:

Please refer to our Returns & Exchanges Policy for information on returning or exchanging your order: Returns & Exchanges Policy: https://modelle.com.au/policies/refund-policy

Additional Information:

• National, seasonal, and declared holidays are non-operating days and may affect delivery times.
• For orders exceeding AUD $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for lost untracked items.
• Please be aware that you may be responsible for any import duties and taxes once your order reaches your destination country. These charges are determined by the customs office of the destination country and are not included in the shipping cost.

We are committed to providing you with a smooth and positive shipping experience. If you have any questions or concerns, please do not hesitate to contact us.