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We understand that sometimes things don't work out as planned. That's why we offer a hassle-free return policy for most items.

Please note: This policy applies to all purchases made on the MODELLE website. In-store return policies may differ.

1. Return Timeframe:
  • You have 29 days from the date of delivery to return your items.
2. What can be returned:
  • You can return any unused items in their original condition and packaging with tags attached, excluding:
    • Scarves, Shawls, Caps, Jilbabs, Bodysuits, body tops, swimwear and leggings
    • Items purchased during a Sale
3. Return Process:
  • Ensure the following conditions are met:
    • The item must be in its original packaging.
    • The item must be unused and in its original condition with attached tags.
    • Provide the original receipt or invoice for returning defective/damaged items.
  • Mail your return to: 

PO Box 124 
Chester Hill 
NSW 2162 
Australia

  • For return orders exceeding AUD $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for lost untracked items.
  • Once we receive your return, we will send you an email notification.
  • After inspecting the items, we will process your return within 14 business days.
4. Refunds:
  • We currently only offer store credit for returned items, valid for 1 year from the date of issue.
  • Refunds will only be issued for:
    • Wrong size/color of the product shipped by us
    • Wrong product shipped by us
    • Damaged/defective product shipped by us
  • For credit card purchases, the refund will be transferred back to the original card used.
  • For Paypal purchases, the refund will be sent back to the original Paypal account used.
  • Service fees such as Cash on Delivery fees and shipping fees are not refunded.
5. Missing Refund:
  • If you haven't received your refund after 14 days, please check your bank statement or contact your credit card company.
  • If you still haven't received your refund, contact us at cs@modelle.com.au.
6. Exchanges:
  • We currently do not offer exchanges. You can return the item and place a new order.
7. Order Cancellation:
  • You can cancel your order before it is processed by contacting our customer support team with your order number and contact details.
  • If your order hasn't been shipped yet, you will receive a full refund, including shipping fees.
8. Reordering Cancelled Items:
  • You can place a new order for the items you previously cancelled at any time as long as they are in stock.

We hope this information is helpful! If you have any further questions, feel free to: