Shipping & Tracking
- The delivery address for the item(s) purchased shall follow a per transaction basis. You need to provide the correct and complete address where the item(s) should be delivered.
- The delivery charge varies with the customer location.
- We aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame.
- Since national, seasonal, and declared holidays are no-operation days, this may affect the duration of your package’s shipping.
- It is important to note that we shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked up from our warehouse to the time of delivery to your doorstep).
Tracking your order
- On every processed purchase, the customer shall receive a Shipping and Delivery Status Confirmation email wherein a tracking number of the order will be included.
- You may use this to check the whereabouts of your purchase through our Order Tracker page. If your order does not arrive within the indicated time frame, you may contact us to inquire about its status.
1. How can I return my order?
If you're looking to return an item, we are here to help!
Orders can be returned within 29 days of the date of delivery. To return an order or item, please mail your products to PO box 124 Chester Hill NSW 2162 Australia.
The time it may take for returned products to be delivered is dependent on your location. If you are Shipping/Returning items over the value of AUD 75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that returned items will be received.
Kindly keep in mind the following conditions before returning the items:
- The item must be in its original packaging.
- The item must be unused and in its original condition and packaging with tags attached.
- The original receipt or invoice SHOULD be presented when returning defective/damaged items.
- We shall not return/refund/exchange any orders under the sales category. All sale items are final sale.
2. Which items can I return?
We always aim to satisfy our customers' needs and expectations. If for any reason you are not satisfied with your order or you change your mind you can return any unused items in a re-saleable condition without removing the price tags and within 29 days from the delivery date.
-For Scarves, Shawls, Caps, Jilbabs, Bodysuits, body tops, swimwear and leggings returns are not accepted.
-We shall not return/refund/exchange any items under the sales category.
3. What is your refund process?
Once the items are received, we will send an email to notify you that we have received that returned item. After inspection, if your product is approved, then only store credit will be issued to you which would be valid for 1 year from the date of issue.
-Please note that a refund would be approved only under the following factors.
- Wrong size/color of the product shipped by us
- Wrong product shipped by us
- Damaged/defective product shipped by us.
Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.
For Credit Card Customers, a refund will be transferred directly back to the bank account that was used for purchasing.
For Paypal customers, a refund will be sent back to your Paypal account that was used for the purchase.
Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.
4. I cannot see the refund in my bank account. What should I do?
If you have not yet received a refund, first check your bank statement or contact your credit card company. Depending on your bank, it may take some time before your refund is processed. If you have still not received your refund, kindly contact us at firstname.lastname@example.org.
5. How can I exchange an item?
Unfortunately, we don't offer exchanges for now. You can return any item(s) following our Return Policy, in the meantime, you can place a new order with us.
6. Can I cancel my order?
Yes! Orders can be cancelled unless it is already being processed in our facility, You can cancel your order by calling our Customer support and providing them with your order number and contact details.
7. I cancelled my order. Will I be refunded the shipping fee too?
If your cancelled order has not been shipped yet, the full amount paid including the shipping fee will be refunded.
8. Can I reorder the items I previously cancelled?
You can place a new order of the items of your choice at any time as long as they are in stock.